Frequently Asked Questions (FAQ)

Modified on Sun, 20 Aug 2023 at 05:56 PM

In this document we answer some of the important points you may want to know about Samurai XDR.  In addition to these frequently asked questions, you will also find useful information in our Glossary of terms.

  • What is an endpoint?
    Any device or service that can be monitored by our service where an agent can be installed. Includes laptop/desktop, or compute, on-premises or in the cloud. Network devices, OT or embedded devices, mobile-phones; are not counted as endpoints. Each endpoint will have a standard allocation of storage – irrespective of its type. Network devices, OT or embedded devices, mobile-phones; are not counted as endpoints.

  • How much storage is allocated for each endpoint?
    We allocated 5GB of storage per endpoint per month. We don't measure storage usage for each endpoint. Rather, we pool all storage across all of your endpoints and measure the aggregate usage.

  • What can I do if I have endpoints that need more than 5GB of storage per month?
    Because we only measure storage across all your endpoints this will generally not be a problem. Generally you will find that if some endpoints require a lot of storage, you will have others that use very little storage. As a result, you will generally find that, on average, your endpoints use less than 5GB each per month. If you are in the unusual situation that you have lots of endpoints that need lots of storage, you can purchase more endpoints in order to get more storage.

  • How long is my data stored?
    Data ingested into Samurai XDR is retained for 12 months. Data older than this is automatically "aged out" and deleted.

  • What happens to my data if I cancel my subscription?
    If you cancel your subscription, all data in your subscription will be deleted when the subscription terminates.

  • How can I tell if Samurai XDR is working properly?
    The Samurai Status Page gives an overview of health of the core components of Samurai XDR. You can find out more information in our article about the Samurai Status Page.

  • How can I get help if I am having problems using Samurai XDR?
    If you can't find a solution in the Samurai XDR Knowledgebase, our support team will be more than happy to help you. Details on how to get help can be found in the Getting Help article.

  • How do I send my logs and alerts to Samurai XDR from my on-premises or hosted devices?

We provide two methods where you can send us your data securely. For cloud services, use our cloud collector and for all on-premises and hosted devices you must use our secure syslog collector. For more information refer to this article.

  • What browser types does Samurai XDR support?

Samurai XDR supports the latest versions of:

  • Chrome
  • Edge
  • Firefox
  • Safari